At Fabio Gear, we are committed to ensuring your satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and responsibilities when making a purchase on our website.
Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Return requests must be initiated within 7 days of delivery.
- The product must be returned to us within 14 days after your return request is approved.
Please note that due to the nature of wearables and personal tech, any item that has been worn, used, or shows signs of wear is not eligible for return.
Return Process
- To initiate a return, contact us at [email protected] within 7 days of receiving your order.
- Please include your order number, the reason for the return, and clear photos if the item is defective or damaged.
- Once your return is approved, we will send return instructions including the shipping address.
- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds
If your return is approved:
- A full refund (excluding any shipping fees) will be issued to your original payment method.
- Refunds are processed within 7 business days of receiving the returned item.
- You will receive an email confirmation once the refund has been completed.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include your order number, description of the issue, and photos of the damage. We will replace the item or issue a full refund at no additional cost.
Exchanges
We do not offer direct exchanges. If you wish to order a different product, please return the item for a refund (if eligible), and place a new order separately.
Shipping Costs
Buyers are responsible for return shipping costs unless the item is damaged or incorrect due to our error.
Contact Us
For any return or refund inquiries, please contact our support team at [email protected].